Privacy policy

This policy explains how Malvern House Removals handles personal information sent through this website. It is written for a UK audience. A full registered address will be added once it is supplied.

Data controller: Malvern House Removals. Contact: use the website quote form until an email address is published.

Information we collect

If you send a quote or contact form, we receive:

• Name, phone number and email address
• Postcodes and any property details you choose to give
• The service you selected and your message
• Technical basics such as date and time of submission

We do not ask for payment card details on this website.

Why we use it

The information is used to reply to your enquiry, prepare a quote, and keep a record of what was agreed. The legal basis is usually legitimate interests in responding to a requested service, or steps toward a contract.

Retention

Enquiry records are kept for as long as they are needed to complete the job and deal with any follow-up, then deleted or archived according to ordinary business record-keeping. A more precise retention period will be added once internal policy is confirmed.

Processors

The website is hosted on Cloudflare. Quote delivery may use an email or webhook service once configured. Those providers process the data only to deliver the service. No advertising or analytics scripts are installed by default, so no cookie consent banner is shown for tracking that does not exist.

Your rights

You can ask for a copy of the information we hold, ask us to correct it, or ask us to delete it where we do not need to keep it. You can complain to the Information Commissioner’s Office if you are unhappy with how your data has been handled.

Changes

This page will be updated when contact details, processors or tracking change.